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導(dǎo)游“舉報(bào)權(quán)”應(yīng)規(guī)范行使

發(fā)布時(shí)間：2015-04-30 06:07:11 來(lái)源：經(jīng)濟(jì)日?qǐng)?bào) 作者：佚名責(zé)任編輯：羅伯特

　　國(guó)家旅游局近日發(fā)布《旅行社行前說(shuō)明服務(wù)規(guī)范》、《導(dǎo)游領(lǐng)隊(duì)引導(dǎo)文明旅游規(guī)范》兩項(xiàng)旅游業(yè)行業(yè)標(biāo)準(zhǔn)。在指導(dǎo)游客文明出游方面，指出導(dǎo)游、領(lǐng)隊(duì)有權(quán)通過(guò)旅行社向相關(guān)主管部門(mén)舉報(bào)游客不文明行為。

　　【微評(píng)】某些游客的不文明行為，不僅損害了自身形象，還使國(guó)家聲譽(yù)蒙羞。為此，有關(guān)部門(mén)專門(mén)引入了“黑名單”制度加強(qiáng)管理。導(dǎo)游對(duì)不文明游客擁有舉報(bào)權(quán)，強(qiáng)化了旅行社的管理責(zé)任，可在一定程度上加強(qiáng)對(duì)游客行為的約束，減少不文明行為。不過(guò)，導(dǎo)游舉報(bào)權(quán)的行使，必須在法律的范圍內(nèi)進(jìn)行，同時(shí)必須受到其他方面的監(jiān)督。特別是要防止個(gè)別導(dǎo)游以此為要挾，防止游客向有關(guān)部門(mén)投訴旅游公司服務(wù)不規(guī)范的可能。

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