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平安人壽特事特辦獲贊

發(fā)布時(shí)間：2015-03-28 06:36:26 來(lái)源：重慶晨報(bào) 作者：佚名責(zé)任編輯：羅伯特

　　重慶晨報(bào)訊記者陳旎 “沒(méi)想到這么快就拿到了原始理賠資料?！苯眨桨踩藟壑貞c分公司為客戶加急退回理賠資料原件，讓其及時(shí)報(bào)銷住院費(fèi)用，獲客戶稱贊。

　　平安人壽重慶分公司客戶羅先生1月初向公司提交理賠材料原件，但辦理手續(xù)只需復(fù)印件即可，便要求退回原件到其所在的公司報(bào)銷團(tuán)體醫(yī)療險(xiǎn)。公司理賠工作人員查看了客戶信息后發(fā)現(xiàn)客戶檔案已歸檔，按相關(guān)流程要兩個(gè)工作日才能領(lǐng)取。但客戶表示他必須使用理賠原始材料辦理理賠，否則將錯(cuò)過(guò)理賠時(shí)效。工作人員立即與相關(guān)部門溝通，利用下班時(shí)間加急為客戶送回理賠材料，最終客戶順利辦理理賠。

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