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工行鐵路局支行上門(mén)服務(wù)特殊客戶

發(fā)布時(shí)間：2015-01-26 05:34:52 來(lái)源：西安晚報(bào) 作者：佚名責(zé)任編輯：羅伯特

　　近日，工行西安南關(guān)鐵路局支行成功為一位90歲高齡的特殊客戶上門(mén)辦理了存折掛失手續(xù)，受到客戶家屬和市民的好評(píng)。1月19日下午，工行南關(guān)鐵路局支行的營(yíng)業(yè)大廳急匆匆走進(jìn)一位50多歲的客戶，焦急地說(shuō)家里老人的存折丟失了，向大堂經(jīng)理尋求幫助。經(jīng)了解情況，該客戶母親已有90歲高齡，現(xiàn)已臥床無(wú)法到網(wǎng)點(diǎn)辦理業(yè)務(wù)。了解到這一情況后，鐵路局支行迅速啟動(dòng)特事特辦應(yīng)急預(yù)案，安排工作人員上門(mén)服務(wù)為客戶服務(wù)。經(jīng)工作人員上門(mén)核實(shí)情況屬實(shí)后，在老人的授權(quán)下，由家人辦理了相關(guān)手續(xù)，最后再由家人到網(wǎng)點(diǎn)辦理了掛失手續(xù)。記者謝小強(qiáng)

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